FAQ

Frequently Asked Questions

Find answers to the most common questions about Zenorya products, sizing, shipping, returns and customer support. If you need additional help, our team is always happy to assist you.

Products

Are Zenorya beds suitable for both dogs and cats?

Yes. Zenorya beds are designed to provide comfort and relaxation for both dogs and cats. Our different bed styles and sizes allow pets of many breeds to enjoy a calm and supportive resting space.

How do I choose the right size for my pet?

We recommend measuring your pet while they are sleeping and comparing those measurements with the size guide available on the product page. If your pet falls between two sizes, choosing the larger size usually provides additional comfort.

Are Zenorya beds washable?

Yes. Most Zenorya beds are designed for easy care. We recommend following the care instructions listed on each product page to maintain the softness, shape and durability of the bed.

What materials are used in Zenorya beds?

Zenorya beds are made using soft plush fabrics, supportive filling and comfort-focused structures designed to create a cozy and relaxing resting environment for pets.

Shipping

How long does shipping take?

Orders are typically processed within up to 3 business days. Delivery times vary depending on your location, but most orders within the European Union arrive within approximately 5–12 business days.

Do you ship internationally?

Yes. Zenorya ships to many countries across Europe and selected international destinations. Available shipping options for your region will be displayed during checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow your package during transit.

Returns & Support

What if my pet doesn’t like the product?

Your pet’s comfort is important to us. If you are not satisfied with your purchase, please contact our support team and we will assist you according to our Return and Exchange Policy.

How can I contact customer support?

You can contact our support team through the Contact page on our website or by emailing us at support@zenoryapet.com. We aim to respond to all inquiries within 24–48 business hours.

Where can I find your store policies?

You can find our Shipping Policy, Return and Exchange Policy, Privacy Policy and Terms of Service in the footer of our website.